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Frequently asked questions

Grand Geneva Resort FAQ

Where is Grand Geneva Resort & Spa located?

Our resort is located at 7036 Grand Geneva Way at Highways 50 East and 12 in Lake Geneva, Wisconsin. Get Directions

What is the mailing address for the resort?

7036 Grand Geneva Way
Lake Geneva, Wisconsin 53147

How can I purchase gift cards?

Gift cards for Grand Geneva can be purchased at the Main Lodge front desk, White River Gift Shop, Golf Shop and Ski Lodge. You can also purchase gift cards online. Gift cards can be used for accommodations, dining, shopping, golf, ski and spa services. They may not be used to purchase additional gift cards. No refunds, returns or balance transfers. Protect a gift card and treat it as you would cash, as Marcus Hotels & Resorts is not responsible for lost or stolen gift cards. Gift cards have no expiration date or fees associated with its use.

Is parking available?

Yes. Surface parking is available, as well as complimentary valet parking at the Main Lodge.

Can I smoke at the resort?

In accordance with state law, our resort is a smoke-free facility. There will be a $250 cleaning fee charged to your account for smoking in any guest room or balcony. Smoking is only permitted outdoors, excluding the outdoor pool areas.

What is prohibited on resort grounds?

The following is not allowed on property:
Drones (except for pre-approved for weddings and events), hover boards, skate boards and scooters, hunting and fishing, tent camping and RVs.

Are firearms permitted on resort grounds?

Yes. Firearm owners with legal concealed carry licenses are allowed on property. Every guest room has an in-room safe for gun storage.

Can I request a donation for my organization or event?

Yes. Our resort is dedicated to giving back to our local community. Email info@grandgeneva.com with information about your organization, event and request.

Where can I charge my electric car?

Grand Geneva is proud to be the first Midwest resort to offer an electric car charging service free of charge to visitors in efforts to reduce our carbon footprint. You'll find the charging stations near the Main Lodge's carport. Please ask for assistance at the bell desk. Charging cords are not provided.