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WELL Spa + Salon FAQ

Is the spa open to the public?

Yes. WELL Spa + Salon is available to day visitors, as well as members and resort guests. Day passes are complimentary for resort guests or with a spa or salon service (up to a $50 value). Otherwise, day passes may be purchased based upon availability. Call 262-249-4750 to reserve.

Yes. To ensure availability, spa reservations at WELL Spa + Salon should be made several weeks in advance.

Yes. When scheduling your treatments you may request a male or female therapist. All of our staff is professionally trained to ensure modesty and comfort during your service.

WELL Spa is an adult-oriented facility for ages 18 and older. For guests under the age of 18, a parent or legal guardian must complete a Liability Form. Parent or guardian is requested to remain at WELL Spa for the duration of the service. You are welcome to enjoy a service yourself or take advantage of our amenities while you wait. The main locker room facilities, which include the sauna, steam and whirlpool, are only available to guests 18 and over.

For guests under the age of 16, a parent or legal guardian must be present in the room at the time of a massage or body treatment. You may schedule a side-by-side or duo massage, or you may quietly observe from a stool in the corner of the room. For guests under the age of 16, a parent or legal guardian must be in the building during a facial.

Call (800) 558-3417 ext 6 to schedule your appointment or book online and a reservationist will confirm your appointment. Please be sure to call when reserving spa services less than 72 hours in advance. We strongly recommend you make your spa reservations well in advance of your visit. A valid credit card will be required to reserve spa appointments.

Please cancel appointment(s) at least 24 hours in advance to avoid being charged a 100% cancellation fee. No-show appointments are charged at 100% of the service(s). Arriving late for a service appointment will result in shortened service duration.

When should I arrive for my spa service?

Please check-in at the spa reception desk at least 30 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments. Arriving late for service appointments may result in shortened service duration. 

You will be provided with a robe and slippers to change into before your spa treatment. What should you wear under the robe? That is up to you. Our spa therapists are well-trained in all appropriate draping techniques and will only expose the portion of your body that is being treated at the time.

For your convenience, a 20% service charge will be added to your bill for all services and packages. This service charge will be distributed to the spa therapists and support staff who served you during your spa experience. You may adjust this service charge to reflect your level of satisfaction.

The WELL Spa Tranquil Lounge provides guests with mid-day dining in the comfort of your spa robe. A special spa dining menu is available for guests to choose from during your visit to WELL Spa. Bridal and special occasion menus are also available. VIEW MENU

What does a fitness membership come with?

All memberships come with full use of the facility along with fitness classes and special resort-wide discounts.

Yes, members can set up a monthly payment plan.

Yes, we have very knowledgeable fitness staff who can assist you with all of your personal fitness needs.

Yes, all members are able to use one of our electronic lockers while at WELL Spa + Salon + Fitness Center.

Yes, all members can bring a guest for a fee of $10 Monday through Thursday and $20 Friday, Saturday, Sundays and Holidays.

No, the WELL Spa + Salon + Fitness Center is a 16+ facility so children under this age will not be permitted to use the facility. 

All annual spa members may freeze their membership one time during the course of the membership for illness, extended vacation or other personal reasons deemed appropriate for a minimum of thirty days and not to exceed four months. The total days that the membership is frozen will then be added to the original expiration date and not extended again.

We have a variety of fitness classes from aqua and strength training to stretching, yoga and everything in between.