We want your stay in The Villas at Grand Geneva to be a relaxing getaway. Here are answers to frequently asked questions about staying at The Villas. Please visit our general FAQ page if you have other questions about your visit to Grand Geneva Resort & Spa.
The Villas are located on property at Grand Geneva near WELL Spa + Salon, 0.7 miles off of Highway 50.
Yes, a one night deposit is charged at the time of the reservation.
Reservations must be canceled at least 7 days prior to arrival or you will be charged for one night’s room and tax. A $35 processing fee will be charged with any cancellation.
Yes. You must be 25 or older to reserve a room and stay in The Villas.
Yes. Grand Geneva is proud to offer pet-friendly accommodations to guests traveling with their dogs 25 pounds and under for $65 per night or $75 for two dogs. The pet fee is pre-charged upon booking. We have a two dog maximum. Service animals are always welcome. Learn more about the Grand Geneva Pet Club.
Surface self-parking is complimentary. There will be one reserved parking spot near each Villa entrance. Additional parking is also available in villa parking lots. A parking pass is required for each car staying overnight in a villa. Valet parking is available complimentary when at the Main Lodge.
Guests staying in The Villas will check-in at the Main Lodge.
Portable cribs are available upon request and are complimentary. Rollaway beds are not available for villa rooms.
Yes. The Main Lodge's In-Room Dining amenity is extended to guests staying in The Villas, in addition to grocery service delivery. Call (262) 249-4788 to order room service between 6am-12am. Order groceries online before your arrival and have them waiting in your refrigerator upon arrival.
Yes. There are several grills located outside, as well as picnic benches. They are available seasonally.
Yes. Villa guests have exclusive access to a private Villa pool located just steps from their back doors with pool furniture and umbrellas available on a first-come basis. Additionally, the Main Lodge indoor pool is available for use and Timber Ridge Lodge & Waterpark passes are available for purchase through the main lodge front desk (based on availability). The main lodge outdoor pool is only available to guests staying at the main lodge.
Yes, however glassware of any kind is strictly prohibited. Our in-room dining team is happy to deliver food to your poolside location or Villa. And don’t forget to take advantage of our grocery delivery service available exclusively to Villa guests.