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Frequently asked questions

Ski & Snow Sport FAQ

COVID-19 INFORMATION - WHAT TO EXPECT FOR SKI GUESTS

Where is the mountain top?

Broadly speaking, the Mountain Top is located just outside of Chicago in the beautiful, snowy countryside of Lake Geneva, Wisconsin. Once you arrive at the resort, The Mountain Top is located east of the Main Lodge and The Brute and The Highlands Golf Courses. Check out our resort map for a more visual look!

How Do i buy a lift ticket?

You must buy your lift ticket online in advance of arriving at The Mountain Top . The lift ticket provides you entry to The Mountain Top and access to the ski lift for as many rides as you can enjoy. Lift tickets are valid on dates chosen only. Once an online sale is finalized, you will receive an email confirmation containing a confirmation number to be redeemed at the outdoor window or indoor kiosk. 

CAn I cancel my lift ticket after purchase?

Advance purchase lift tickets are non-refundable unless The Mountain Top is closed on the date of visit. A credit voucher will be issued if this happens. Please contact ski@grandgeneva.com for more information.  

Can i rent skis or snowboards?

Yes. High-quality equipment is available for rental including the latest in technology, Dynastar Shaped Skis, which allows the skier to progress rapidly. Lange full buckle boots are available for adults and rear-entry children’s boots, offering easy entry and warmth. Also available: Burton Snowboards with step-in or strap bindings. Boot sizes range from children's 9 to adult 15. Snowboard sizes range from children’s 13 to adult 14. Adult and children's cross-country rentals are available on a limited basis. Rentals must be purchased online and must be purchased at the same time as you purchase your lift ticket. Rental equipment availability is limited and must be reserved in advance. 

Can i schedule a lesson?

Guests of all ages can schedule lessons online. We provide a safe and fun learning experience for skiers and snowboarders of all ability levels. 90-minute private, semi-private and group lessons are available. PSIA certified instructors are trained on the latest skiing techniques and offer individual attention to encourage both beginners and advanced students. All lessons should meet outside at The Mountain Top by the Ski School flag meeting place located on the west end of the Chalet at the base of The Prairie magic carpet. No walk-in lessons are available. All lessons must be reserved at least 48 hours in advance. Lift tickets and rentals are not included in the lesson price. 

What is the cancellation policy for lessons?

Cancellation of your lesson must be made before 5pm, 48 hours in advance of your purchased lesson time, to obtain a full refund. Rescheduling of your lesson must be requested 48 hours in advance and will be based upon availability. 

How do i plan a ski outing for my group?

We can assist you in planning a special winter sporting event for your group. Groups of 15 or more receive special lift tickets and rental rates. Call (262) 245-7576 to plan your event or complete this online inquiry form.

Do i need to create a guest profile?

Every guest participating in any winter activity at The Mountain Top needs to create a guest profile. This needs to be updated annually for each guest. 

do you allow pets at the mountain top? 

With the exception of service animals, The Mountain Top at Grand Geneva does not allow pets indoors or outdoors at the ski hill. The front desk team at Grand Geneva can assist you with local kennel information. 

what if i didn't get a confirmation email for my lift tickets?

If you do not receive a confirmation email with a QR code to be scanned, then you do not have valid lift tickets. All completed transactions will receive a confirmation email with a QR code. 

CAn i use a marcus gift card at the Mountain Top? 

Marcus gift cards can't be used toward season passes, lift tickets, rentals or lessons. Gift cards may be used toward retail purchases and food and beverage at The Mountain Top as well as toward overnight accommodations or at any of the recreation or dining at the Main Lodge or Timber Ridge.