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WELL Spa entrance
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Frequently asked questions

WELL Spa + Salon FAQ

Welcome to WELL Spa

Before You Book

Is the spa open to the public?

Yes. WELL Spa + Salon is available to the day visitors, as well as members and resort guests.

Are reservations required for spa services?

Yes. To ensure availability, spa reservations at WELL Spa + Salon should be made several weeks in advance.

Can i request a male or female therapist?

Yes. When scheduling your treatments you may request a male or female therapist.  All of our staff is professionally trained to ensure modesty and comfort during your service.

Can i bring my child to the spa?

WELL Spa is an adult–oriented facility. Spa appointments are reserved for guests age 16 and older. We welcome our younger guests to partake in our comprehensive menu of junior spa services under the supervision of a parent; however, the main locker room facilities, which include the sauna, steam room and whirlpool, are only available to guests 18 and older.

How do i make an appointment?

Call (262) 248-8811 to schedule your appointment and a reservationist will confirm your appointment. Please be sure to call when reserving spa services less than 72 hours in advance. We strongly recommend you make your spa reservations well in advance of your visit. A valid credit card will be required to reserve spa appointments.

Massage

Check-in & On-site

When should i arrive for my spa service?

Please check in at the spa reception desk at least 30 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments.

What should i bring to the spa?

You will be provided with a robe and slippers to change into before your spa treatment. What should you wear under the robe? That is up to you. Our spa therapists are well-trained in all appropriate draping techniques and will only expose the portion of your body that is being treated at the time.

Do i need to tip the spa therapists?

For your convenience, a 20% service charge will be added to your bill for all services and packages. This service charge will be distributed to the spa therapists and support staff who served you during your spa experience. You may adjust this service charge to reflect your level of satisfaction.

Where can i eat at the spa?

The WELL Spa Tranquil Lounge provides guests with mid-day dining in the comfort of your spa robe. A special spa dining menu is available for guests to choose from during your visit to WELL Spa. Bridal and special occasion menus are also available.