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Frequently asked questions

WELL Spa + Salon FAQ

Welcome to WELL Spa

Before You Book

Is the spa open to the public?

Yes. WELL Spa + Salon is available to the day visitors, as well as members and resort guests.

Are reservations required for spa services?

Yes. To ensure availability, spa reservations at WELL Spa + Salon should be made several weeks in advance.

Can i request a male or female therapist?

Yes. When scheduling your treatments you may request a male or female therapist.  All of our staff is professionally trained to ensure modesty and comfort during your service.

Can i bring my child to the spa?

WELL Spa is an adult-oriented facility for ages 18 and older. For guests under the age of 18, a parent or legal guardian must complete a Liability Form. Parent or guardian is requested to remain at WELL Spa for the duration of the service. You are welcome to enjoy a service yourself or take advantage of our amenities while you wait. The main locker room facilities, which include the sauna, steam and whirlpool, are only available to guests 18 and over. 

For guests under the age of 16, a parent or legal guardian must be present in the room at the time of a massage or body treatment. You may schedule a side-by-side or duo massage, or you may quietly observe from a stool in the corner of the room. For guests under the age of 16, a parent or legal guardian must be in the building during a facial.

How do i make an appointment?

Call (262) 732-5128 to schedule your appointment or book online and a reservationist will confirm your appointment. Please be sure to call when reserving spa services less than 72 hours in advance. We strongly recommend you make your spa reservations well in advance of your visit. A valid credit card will be required to reserve spa appointments.

What is the cancellation policy?

Please cancel appointment(s) at least 24 hours in advance to avoid being charged a 50% cancellation fee. No-show appointments are charged at 100% of the service(s). Arriving late for service appointments may result in shortened service duration. 

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Check-in & On-site

When should i arrive for my spa service?

Please check-in at the spa reception desk at least 30 minutes prior to your first scheduled appointment. Unfortunately, late arrivals may not receive an extension of scheduled treatments. Arriving late for service appointments may result in shortened service duration. 

What should i bring to the spa?

You will be provided with a robe and slippers to change into before your spa treatment. What should you wear under the robe? That is up to you. Our spa therapists are well-trained in all appropriate draping techniques and will only expose the portion of your body that is being treated at the time.

Do i need to tip the spa therapists?

For your convenience, a 20% service charge will be added to your bill for all services and packages. This service charge will be distributed to the spa therapists and support staff who served you during your spa experience. You may adjust this service charge to reflect your level of satisfaction.

Where can i eat at the spa?

The WELL Spa Tranquil Lounge provides guests with mid-day dining in the comfort of your spa robe. A special spa dining menu is available for guests to choose from during your visit to WELL Spa. Bridal and special occasion menus are also available.




Reserve Online


Call 800 558-3417 x6