Welcome Grand Geneva Guest

We are proud to introduce The Grand Geneva App to make our services and amenities easily available to you throughout your stay. Use this app to expedite check-in, request services, order in-room dining, book tee times, access information and activate your mobile key. Please take a moment to download the app to your mobile device or smartphone. Download from the App Store or on Google Play.

Grand Cafe - Open for breakfast and lunch daily, dinner Friday-Sunday, Tuesday and Wednesday, Friday and Saturday Seafood Boil and Prime Rib available along with regular menu, RESERVE ONLINE or call (262) 249-4788
Geneva ChopHouse - Open for dinner Tuesday-Sunday, reservations are recommended, RESERVE ONLINE or call (262) 249-4788, Elevated Brunch every Saturday, seatings at 10:30am and 12pm, RESERVE ONLINE
Ristorante Brissago - Open for dinner Thursday-Monday, reservations are recommended, RESERVE ONLINE or call (262) 249-4788
Grand Central - Open daily
In-Room Dining - Friday and Saturday 7am-11pm, Sunday-Thursday 7am-10pm
Evolve - Open Monday-Thursday 5pm-1am, Friday and Saturday 5pm-2am, live DJ Friday and Saturday nights starting at 9pm
Embers Terrace - Opens daily at 5pm, weather permitting, live entertainment Friday and Saturday
Lobby Lounge - Open daily, hours vary, live entertainment Monday-Saturday evening 
Links Bar & Grill - 7am-7pm daily, serving food until 6pm daily
Pool Bar & Grill - 11am-7pm daily, serving food until 6pm daily
Geneva Club Lounge - Open daily 7am-10pm

View Hours Of Operation

The Brute and The Highlands offer 36 holes of championship golf. All resort guests receive a 20% discount. All tee times can be reserved online here. 

Advance reservations are recommended for spa and salon appointments. Reserve your appointment. Open Monday-Saturday 8am-8pm and Sunday 8am-6pm. 

The fitness center is open Monday-Friday 6am-9pm, Saturday 7am-8pm and Sunday 7am-7pm. 

The indoor pool is open 7am-11pm daily and the outdoor pool is open seasonally from 7am-10pm, weather permitting. 


Horseback Riding - Open daily, call (262) 215-5303 to make a reservation
Waterpark Passes - Guests of Grand Geneva may purchase day passes to Moose Mountain Falls Waterpark, based on availability. Please text 262.295.7200 or stop by the Front Desk to check availability. The resort trolley provides transportation from Grand Geneva to Timber Ridge throughout the day.

Main Lodge - Click here to view the channel guide for the TV location in your bedroom area.
Villas - Click here to view the channel guide for the TV location in your Villa unit.

IN CASE OF A FIRE 

1. 1. Remain calm.
2. 2. Locate exit. Feel door. If cool to touch, exit your room immediately and close the door behind you.
3. 3. Activate the nearest red fire alarm and pull station located on either end of the corridor.
4. 4. Call extension 3650 (Grand Geneva Public Safety) or 262.245.7699 and let emergency personnel know where you are.
5. 5. Do not return to your room.
6.  





IF YOU HEAR AN ALARM

1. 1. Prepare to exit your room. Take your key card with you. 
2. 2. Feel the door temperature and observe the bottom of the door for smoke. If the door is hot, do not open it. If the door is cool, open it slowly but be prepared to shut it quickly.
3. 3. If the corridor is free of smoke, close your door behind you and walk to the nearest exit. Do not use the elevator. Do not re-enter the building until told it is safe to do so.
4. 4. If smoke is visible in the corridor, remain in your room.
5. 5. If smoke is entering your room:

• Place wet towels or sheets around the door to prevent smoke from entering your room.
• Call Grand Geneva Public Safety at extension 3650 or 262.245.7699 and report your room number.
• If smoke is entering your room, open the window to obtain fresh air. Hang a towel from the window to identify your location for emergency personnel.







KNOW YOUR EXIT ROUTES

Upon arrival to your room, spend a minute reviewing the exit map at the back of your door. Walk down the corridor and locate your most direct fire exit. Familiarize yourself with other nearby exits. Additionally, make mental notes of the locations of fire alarm pull stations and corridor house phones.



KNOW YOUR ROOM

Should you be unable to leave your room due to smoke or flames, the room can afford protection until help arrives. 





CONFERENCE ROOM

If attending a conference, familiarize yourself with the meeting room. Check all emergency exits and decide upon your closest route of escape. If you notice any hazards, inform your conference leader, who can have the problem handled by our trained staff. If you are in charge of a conference, take a few minutes to inform all persons attending of the emergency exits available. Grand Geneva offers a state-of-the-art life safety system. However, should a fire break out, please be prepared. 



TRAVELER SAFETY TIPS

1. 1. Do not answer the door without first verifying who it is. If a person claims to be an employee, ask who they are and call the extension 3650 (Public Safety Department) or 262.245.7699 for verification. If you think someone is following you, go directly to the front desk for assistance. 
2. 2. When returning to the hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots. 
3. 3. Do not needlessly display room key cards in public or leave them on the restaurant tables, at the swimming pool or other places where they can be easily stolen.
4. 4. Don't mention your room number out loud, especially if traveling alone.
5. 5. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry. 
6. 6. Do not invite strangers into your room.
7. 7. Place all valuables in room safe.
8. 8. Do not leave valuables in your room unsecured or in your vehicle.
9. 9. Check to see that any windows and any connecting rooms doors are locked.
10. 10. If you see any suspicious activity, please report it to the Public Safety Department at extension 3650 or 262.245.7699.