On behalf of our entire team, welcome to Grand Geneva Resort & Spa. We are extremely honored you chose to stay with us today and hope we can provide you with exceptional service and a memorable experience.
The safety, security and health of our guests and associates is the utmost importance, and one of our top priorities. In response to the COVID-19 pandemic, we have developed the Grand Geneva CleanCare Pledge, which is our enhanced Health & Safety Plan for our associates and guests so that we can continue to deliver the four-diamond service Grand Geneva is known for. I’ve included a few highlights for your reference.
All associates have completed hygiene and cleanliness training and are health screened on a daily basis. Our team is trained to avoid close contact and practice social distancing. You will see multiple hand sanitizing stations throughout the hotel and notice our team wearing masks and other appropriate personal protection equipment. We have taken additional measures to ensure all public areas and high touch points are sanitized frequently. You will also find additional signage encouraging social distancing throughout the public areas.
Our housekeeping team will not enter your room during your stay. Your guestroom has been deep cleaned and sanitized using the highest industry standards and CDC-recommended disinfecting protocols. After being inspected, your room will be sealed, so that you can rest assured that no one entered your room after it was cleaned and sanitized. Should you need additional linens or amenities, our staff will deliver newly sanitized items outside your door when requested. For housekeeping service please dial 0 or text 262.295.7200.
In addition, many adjustments are being made in accordance with current food safety recommendations. Please review the weekly resort schedule for current offerings and hours of operation.
In accordance with the State of Wisconsin, Centers for Disease Control and Prevention (CDC) and industry recommendations, a mask or face covering for guests ages 2 and older is required when indoors or in an enclosed space and other people are present in the same room or space, including but not limited to outdoor bars, outdoor restaurants, and ride-share vehicles. Face coverings are strongly recommended in all other settings, including outdoors when it is not possible to maintain physical distancing. Masks or face coverings are not required: outdoors; while eating or drinking at a restaurant/bar; or while swimming. If you need a mask, please request one at the Front Desk.
Our indoor pool is open daily.
We are proud to introduce The Grand Geneva App to make our services and amenities easily available to you throughout your stay. Use this app to expedite check-in, request services, access information and activate your mobile key. Please take a moment to download the app to your mobile device or smartphone. Download from the App Store or on Google Play.
If there is anything we may do to ensure a safe, enjoyable and comfortable stay, please dial 0 or text 262.295.7200 and a member of our team will assist you. We are ready and excited to share with you the best in hospitality once again. Let’s keep each other healthy and safe.
Stephen M. Magnuson
We are proud to introduce The Grand Geneva App to make our services and amenities easily available to you throughout your stay. Use this app to expedite check-in, request services, order in-room dining, book tee times, access information and activate your mobile key. Please take a moment to download the app to your mobile device or smartphone. Download from the App Store or on Google Play.
Grand Cafe - Open for breakfast and lunch daily, dinner Friday-Sunday
Geneva ChopHouse - Open for dinner Tuesday-Saturday, reservations are recommended, RESERVE ONLINE or call (262) 249-4788
Ristorante Brissago - Open for dinner Thursday-Monday, reservations are recommended, RESERVE ONLINE or call (262) 249-4788
Grand Central - Open daily
In-Room Dining - Breakfast 7-11am, lunch and dinner 11am-9pm daily
Evolve - Open 5pm-1am daily, live DJ Friday and Saturday nights starting at 9pm
Lobby Lounge - Open daily, hours vary
Geneva Club Lounge - Temporarily closed at this time
Advance reservations are recommended for spa and salon appointments. Reserve your appointment. Open Monday-Saturday 8am-8pm and Sunday 8am-6pm.
The fitness center is open Monday-Friday 6am-9pm, Saturday 7am-8pm and Sunday 7am-7pm.
The indoor pool is open.
Horseback Riding - Open daily, call (262) 215-5303 to make a reservation
Waterpark Passes - Guests of Grand Geneva may purchase day passes to Moose Mountain Falls Waterpark, based on availability. Please text 262.295.7200 or stop by the Front Desk to check availability. The resort trolley provides transportation from Grand Geneva to Timber Ridge throughout the day.
KNOW YOUR EXIT ROUTES
Upon arrival to your room, spend a minute reviewing the exit map at the back of your door. Walk down the corridor and locate your most direct fire exit. Familiarize yourself with other nearby exits. Additionally, make mental notes of the locations of fire alarm pull stations and corridor house phones.
Should you be unable to leave your room due to smoke or flames, the room can afford protection until help arrives.
If attending a conference, familiarize yourself with the meeting room. Check all emergency exits and decide upon your closest route of escape. If you notice any hazards, inform your conference leader, who can have the problem handled by our trained staff. If you are in charge of a conference, take a few minutes to inform all persons attending of the emergency exits available. Grand Geneva offers a state-of-the-art life safety system. However, should a fire break out, please be prepared.