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Grand Geneva

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Important Message -Coronavirus (COVID-19)

While we always strive to maintain the highest standards when it comes to cleaning at WELL Spa, we are taking it even further by increasing the frequency of our cleanings and concentrating on high traffic areas.

We are taking the following steps:

  • We will be following new disinfecting guidelines which include frequent cleaning and sanitizing throughout the spa. 
  • We will have extra disinfecting stations in the fitness center for member and guest use and appreciate your assistance wiping down the equipment after you use it.
  • Our associates will wear face coverings while inside WELL Spa and serving guests and will wash their hands before and after each service.
  • Our associates will have their temperatures checked before beginning their workday at WELL Spa.
  • Spa and salon services will be by appointment only.  Please visit our website ( for availability and to book your appointment.
  • We are limiting the number of people in areas at one time to ensure social distancing. We have placed social distancing signage throughout the spa and have relocated some fitness equipment to the basketball courts to achieve this.  As such, the basketball and volleyball courts will be temporarily unavailable.
  • Please bring your own water bottle as we will not be serving beverages.
  • Pickleball is available outdoors at this time.
  • Kids are Grand” childcare services will not be offered at this time.
  • We appreciate hugs and handshakes, but we will be waving and using verbal greetings for the time being. 

In addition to the steps above, we will require your assistance as we reopen:

  • If you have a fever, chills, cough, muscle pains, headache, loss of taste or smell, or think you may have been exposed to COVID-19, please cancel your appointment and refrain from visiting. If you have known symptoms or exposure, your appointment will be canceled at no charge.
  • All guests will be required to report any symptoms upon arrival at the WELL Spa and prior to receiving services.
  • Spa guests will be required to wear a face covering while in the WELL Spa. If you are having hair services, please wear a face covering that fits around the ears allowing for your hair service to be performed without removing the face covering.
  • When you arrive at WELL Spa, you will have your temperature taken with a non-contact digital forehead thermometer. Clients with a temperature above 100 degrees will be asked to cancel their appointment/refrain from working out. A cancellation fee will not be charged.
  • Please arrive for your appointment alone, as we are limited on the number of people in the WELL Spa at one time.
  • Please observe the occupancy signs for the indoor pool, group classes and locker rooms.
  • If you have a disability or health condition and have concerns about your ability to comply with any of the above requirements, please contact us 24-hours prior your appointment at, and we will do our best to accommodate your needs

Kids are Grand will be closed Effective Immediately 

As a guest, your safety and your families safety and comfort is of utmost importance to us. In order to comply with the CDC recommendation, we have closed Kids are Grand. We will be providing updated information on the status of our closure moving forward, via the Grand Geneva Resort and Spa website and social media.

 We know that this may be an inconvenience to your travel plans. We hold your health, our associates’ health, and the health of the general public in the highest regard, and we thank you for understanding during this difficult time.

 If you have any questions, please don’t hesitate to reach out to us.