The Grand Geneva CleanCare Pledge is an all-encompassing health and safety initiative created by Marcus Hotels & Resorts that incorporates industry best practices and protocols for cleanliness, sanitization, and operations of our hotels and restaurants. As needs and requirements evolve, so will our Grand Geneva CleanCare Pledge.
The Grand Geneva CleanCare Pledge is comprised of four main initiatives, including increasing sanitization, the use of personal protective equipment (PPE), the practice of social distancing, and low-to-no contact interactions between our guests and associates.
What You Can Expect Throughout Grand Geneva Resort & Spa
Public spaces will undergo frequent cleaning with
extra focus on disinfecting high-touch surfaces with EPA approved
products and methods. As our occupancy increases and we welcome
additional guests, we will further increase the frequency of this
Touchless hand sanitizer stations will be located throughout the resort for your use and convenience.
COMING SOON! UV cleaning devices will be available at the front desk and
concierge stations for sanitizing your cellphone, keys, tablets, and
other small personal items.
Personal Protective Equipment (PPE)
You will find associates wearing personal protective equipment,
including masks and gloves. Associates in positions that wear gloves
will change them and sanitize their hands between interactions with
guests. Additionally, all Grand Geneva associates will have their temperature
taken when they arrive to work each day.
Grand Geneva Resort asks and appreciates that you consider wearing a mask while in the common areas of the resort to help protect the health of your fellow guests and our associates.
You are encouraged to stay approximately six feet from associates
and other guests. Indicators have been strategically placed on the floor
at check-in to easily socially distance if a brief wait is necessary.
Low-to-No Contact Interactions
Clear protective screens have been placed throughout the resort
where regular interaction with resort associates occurs, such as the
front desk area.
We will offer text messaging for simple requests and inquiries. Simply verify your cell phone number upon check-in to opt in.
What to Expect During Your Stay
As valet parking requires contact beyond what is currently
recommended, valet will not be available at this time. Please proceed to
our surface lots for self-parking.
If you need help with your bags, please pull up to valet before
parking, where someone will be available to assist with your luggage.
Credit card devices have been conveniently placed at the front
desk for self-use. Our associates will sanitize all devices and
touchpoint areas between uses.
Bell service is available for you upon request.
Information requested from the concierge will be provided to you via email or through single-use brochures.
COMING SOON! Mobile check-in and mobile keys.
We are asking our guests to limit elevator capacity to 2 unrelated guests in each
elevator cab. You will find “stand here” indicators on the floor to
encourage social distancing.
Tissue dispensers and small trash receptacles will be located
inside and outside of each elevator to limit contact with buttons and
provide ease of disposal.
Elevators are sanitized frequently. The frequency
of this cleaning will increase during higher occupancy periods at the
Guestrooms are cleaned prior to arrival with enhanced
disinfecting and sanitizing methods that go beyond leading hospitality
industry standards and Center for Disease Control guidelines.
All guestrooms will be inspected by a supervisor once they have
been cleaned and sanitized. Following the inspection, a seal will be
placed on your guestroom door by the supervisor, and it will only be
broken by you when you first enter the guestroom.
Certain amenities have been removed from your guestroom, but can
be delivered upon request, including: the coffee machine, extra pillows,
extra blankets, pens, note pads, slippers, robes, a bible, and ice
To minimize contact, we are no longer providing daily
housekeeping in guestrooms. Exceptions will be made if you require ADA
accommodation; however, guests may not be present while an associate is
providing service to the guestroom.
Snack bar and laundry/dry cleaning services will not be offered at this time.
Your folio will be emailed to you upon check-out. A printed copy will be available upon request.
A keycard drop box will be available near the front desk for you to deposit your keycards upon check-out.
WELL Spa + Salon + Fitness
We will be following new disinfecting guidelines which include frequently
cleaning and sanitizing throughout the spa.
We will have extra disinfecting stations in the fitness center
for guest use and appreciate your assistance wiping down the equipment
after you use it.
We are limiting the number of people in areas at one time to
ensure social distancing. We have placed social distancing signage
throughout the spa and have relocated some fitness equipment to the
basketball courts to achieve this.
Spa guests will be required to wear a face covering while in the WELL Spa. If you are having hair services, please wear a face covering that fits around the ears allowing for your hair service to be performed without removing the face covering.
When you arrive at WELL Spa, you will have your temperature taken with a non-contact digital forehead thermometer. Clients with a temperature above 100 degrees will be asked to cancel their appointment/refrain from working out. A cancellation fee will not be charged.
Please arrive for your appointment alone, as we are limited on the number of people in the WELL Spa at one time.
Please observe the occupancy signs for the indoor pool, group classes and locker rooms.
Grand Geneva Golf
Tee times are spaced to avoid multiple foursomes gathering at any stage of the course.
We are increasing the frequency of cleaning high-touch surfaces
and additional cleaning of golf carts pre and post rounds with a
We will be offering guests individual carts (unless players are
from the same household). If for any reason we cannot provide an
individual cart to a guest, walking will be permitted for the
We have removed some items from the course and carts including water stations, ball washing stations, pencils and scorecards.
Flagsticks will remain in the hole at all times. We have placed
inserts in each cup to allow the ball to partially enter the hole and
still allow you to use your hand or putter to remove it from the hole
without touching the flag stick or the cup.
Grand Geneva Outdoor Pool/ Villa Outdoor Pools
To comply with social distancing guidelines, we have reduced the number of guests permitted at the outdoor pools. Each room reservation will have the opportunity to sign up for one (1) - two hour time slot per day during their stay. Additional pool time may be available on a walk-in basis.
Reservations can be made online using the links provided in your confirmation email.
Wristbands will be provided to you at check- in to coincide with your reservation time, room location (Main Lodge or Villas) and will be limited to the number of registered guests in the room. Please wear your wristband while at the pool to confirm your reservation time.
Our pool manager will dismiss your group at the end of your time allotment.
Chairs and high-touch areas will be sanitized between reservation groupings.
Open swim times will be available, based on availability, from 7-8:30 am and 7-10 pm.
The following outlets are currently closed:
Here you can find up-to-date information on Grand Geneva Resort & Spa outlets.
COMING SOON! Mobile menus and contactless ordering and payment in our food and beverage outlets.
In response to the COVID-19 pandemic, Grand Geneva
Resort & Spa has established the above enhanced health and safety
measures for all of our guests and associates. However, an inherent risk
of exposure to COVID-19 exists in any public place where people are
present. By visiting Grand Geneva Resort & Spa, you voluntarily
assume all risks related to such exposure. You must follow all posted
instructions and directions from our associates while visiting the
resort to help minimize the risk of spread of COVID-19. We look forward
to welcoming you on your upcoming visit.