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Grand Geneva Resort & Spa CleanCare Pledge

The Grand Geneva CleanCare Pledge is an all-encompassing health and safety initiative created by Marcus Hotels & Resorts that incorporates industry best practices and protocols for cleanliness, sanitization, and operations of our hotels and restaurants. As needs and requirements evolve, so will our Grand Geneva CleanCare Pledge. The Grand Geneva CleanCare Pledge is comprised of four main initiatives, including increasing sanitization, the use of personal protective equipment (PPE), the practice of social distancing, and low-to-no contact interactions between our guests and associates.



What You Can Expect Throughout Grand Geneva Resort & Spa



Increased Sanitization
  • Public spaces will undergo frequent cleaning with extra focus on disinfecting high-touch surfaces with EPA approved products and methods. 
  • Touchless hand sanitizer stations will be located throughout the resort for your use and convenience.
  • UV cleaning devices are available at the front desk and concierge stations for sanitizing your cellphone, keys, tablets, and other small personal items.

Personal Protective Equipment (PPE)
  • In accordance with the Centers for Disease Control and Prevention (CDC) and industry recommendations, for fully vaccinated guests, masks are now optional. Unvaccinated guests ages 2 and older are required to wear masks when indoors or in an enclosed space and other people are present in the same room or space, including but not limited to outdoor bars, outdoor restaurants, and ride-share vehicles. 
  • If you need a mask, please request one at the Front Desk. We appreciate your cooperation.
  • Our employees have returned to wearing masks for their protection and that of our guests, fellow co-workers, and community. 

Low-to-No Contact Interactions

  • We will offer text messaging for simple requests and inquiries. Simply verify your cell phone number upon check-in to opt-in.



What to Expect During Your Stay


Check-in

  • Credit card devices have been conveniently placed at the front desk for self-use. Our associates will sanitize all devices and touchpoint areas between uses.
  • Bell service is available for you upon request.
  • Information requested from the concierge will be provided to you via email or through single-use brochures.
  • NEW - mobile check-in and mobile keys. Download The Grand Geneva App from the App Store or on Google PlayUse this app to expedite check-in, request services, access information and activate your mobile key.


Guestroom

  • Guestrooms are cleaned prior to arrival with enhanced disinfecting and sanitizing methods that go beyond leading hospitality industry standards and Center for Disease Control guidelines.
  • All guestrooms will be inspected by a supervisor once they have been cleaned and sanitized. Following the inspection, a seal will be placed on your guestroom door by the supervisor, and it will only be broken by you when you first enter the guestroom.
  • Certain amenities have been removed from your guestroom, but can be delivered upon request, including the coffee machine, extra pillows, extra blankets, pens, note pads, slippers, robes, a bible, and ice buckets.
  • To minimize contact, we are no longer providing daily housekeeping in guestrooms. Exceptions will be made if you require ADA accommodation; however, guests may not be present while an associate is providing service to the guestroom.
  • Snack bar and laundry/dry cleaning services will not be offered at this time.


Check-Out

  • Your folio will be emailed to you upon check-out. A printed copy will be available upon request.
  • A keycard drop box will be available near the front desk for you to deposit your keycards upon check-out.


WELL Spa + Salon + Fitness

  • We will be following new disinfecting guidelines which include frequently cleaning and sanitizing throughout the spa.
  • We will have extra disinfecting stations in the fitness center for guest use and appreciate your assistance wiping down the equipment after you use it.
  • In accordance with the Centers for Disease Control and Prevention (CDC) and industry recommendations, for fully vaccinated guests, masks are now optional. Unvaccinated guests ages 2 and older are required to wear masks when indoors or in an enclosed space and other people are present in the same room or space. If you are having hair services, please wear a face-covering that fits around the ears allowing for your hair service to be performed without removing the face covering. 
  • If you have fever, chills, cough, muscle pains, headache, loss of taste or smell, or thining you have been exposed to COVID-19, please cancel your appointment. All guests will be required to complete a COVID-19 questionnaire upon arrival. 

Grand Geneva Ski 

  • In accordance with the CDC, guests will be required to wear a mask or face covering when indoors or in an enclosed space and other people are present in the same room or space, including but not limited to outdoor bars and outdoor restaurants. 
  • Masks or face coverings are also required outdoors at the ski hill whenever physical distancing cannot be achieved. 
  • If you need a mask, please request one from a member of our staff.
  • Social distancing requirements must be observed at all times unless skiers reside in the same living unit.
  • Food and beverage offerings have been adjusted to comply with Wisconsin COVID-19 requirements.

Additionally, we are taking the following precautions:

  • Lift tickets will be sold online only with limited availability each day. 
  • Season pass holders get access to premier skiing availability every day of the season including no restrictions on lift availability.
  • After you purchase online, redeem your ticket at the outdoor window or indoors at the kiosk, pending social distancing availability. 
  • Skiers will enter the grounds to the right of the chalet near the sledding hill. No one will be able to enter the grounds without a lift ticket.
  • Guests are encouraged to get ready in their car upon arrival. Indoor access is reserved for those utilizing rental equipment, using the restrooms and dining in our restaurants.
  • Mandatory social distancing must take place while in lift lines. 
  • Liftlines are configured to allow safe social distancing.
  • Skiers should self-group and load the chair with their traveling party.
  • Single chair rides will be required for nonparty access.
  • Single only lines have been added.
  • All lessons will be sold online in advance only. 
  • Masks or face coverings will be required for the entirety of the lesson whenever social distancing is not possible. 
  • Expect a significant reduction in lesson availability for the 2020-21 season (advance reservations required).
  • Snow Cubs and Mountain Mites kid's programs will be offered for the 2020-21 season with added safety precautions and social distancing guidelines. 
  • All lessons will meet at the designated area outside at the Ski School meeting place.  
  • Rentals will be sold online in advance only.
  • Prior night rentals pick-up encouraged.
  • Time slots for pick-up will be assigned based on preference to provide safe social distancing at all times.
  • Expect significant occupancy reduction in the rental area. 
  • Enhanced disinfecting procedures have been added for rental cleanliness. 
  • Expect significant occupancy reduction in the retail ski shop. 
  • No fitting of soft goods allowed: goggles, face masks, eyewear, clothing, etc
  • All retail sales are final.
  • Advance online reservations are required for sledding and ice skating. 
  • Sled and skate rentals must also be purchased in advance online.
  • A ticket is required to enter the sledding or ice skating area. 

Grand Geneva Golf

  • We are increasing the frequency of cleaning high-touch surfaces and additional cleaning of golf carts pre and post rounds with a bleach-based solution.
  • We have removed some items from the course and carts including water stations and ball washing stations.
  • Flag sticks will remain in the hole at all times. We have placed inserts in each cup to allow you to use your hand or putter to remove it from the hole without touching the flagstick or the cup.
  • In accordance with the CDC and industry recommendations, for fully vaccinated guests, masks are now optional. Unvaccinated guests ages 2 and older are required to wear masks when indoors or in an enclosed space and other people are present in the same room or space.


Status Updates

In response to the COVID-19 pandemic, Grand Geneva Resort & Spa has established the above-enhanced health and safety measures for all of our guests and associates. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Grand Geneva Resort & Spa, you voluntarily assume all risks related to such exposure. You must follow all posted instructions and directions from our associates while visiting the resort to help minimize the risk of the spread of COVID-19. We look forward to welcoming you on your upcoming visit.